Terms and Conditions
These terms apply to all users of the domain neinties.com. Please read this section carefully before placing any orders on neinties.com. Neinties reserves the right to revise these Terms and Conditions. Users are responsible for keeping themselves updated with such changes.
Neinties does not guarantee that all items included in its web shop are in stock at the time of your order. In the event that an item is unavailable, Neinties will contact you shortly by email. Neinties cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Neinties may, at any time, amend the content of the site. Although Neinties strives to display the correct texts, images and pricing on the site and web shop, errors may occur.
Neinties reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where Neinties acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Neinties cannot be held responsible for any damages caused from using the site or, for that matter, not being able to use the site. Neinties cannot guarantee problem-free, uninterrupted, and secure access to the site.
Copyright permission notice
Copyright in the documents provided in this site (including, without limitation, the trade marks of Neinties, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Neinties. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Neinties. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion there of, shall be granted or implied.
Our trademark includes the Neinties name and logo. This trademark may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.
All personal information saved on the site will be handled with utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Neinties. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. All customers paying by card are subject to validation checks. Neinties reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.
Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allow the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit.
The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
In case of Force Majeure, Neinties' obligations will be suspended. The contract between you and Neinties can, in such cases, be partially or fully terminated by yourself or by Neinties. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, Neinties will attempt to resolve all issues in a timely manner.
The web shop operates Monday to Friday 10am to 10pm CET with exception of Danish public holidays.
All orders are shipped from our office in Denmark, and we will deliver your order in the shortest amount of time possible. Estimated delivery terms for your country can be found here. Please note that the delivery times are provided as guidelines, we disclaim all responsibility due to eventual delays in transfer and/or stock availability.
First time order policy
For your security, Neinties reserves the right to ship first-time orders to the cardholder’s verified billing address or corporate work address. To avoid delays in receiving your order, please ensure that you provide the correct billing and shipping information associated with your credit/debit card when placing an order.
Neinties is responsible for your product until it leaves our facility, at which point the responsibility of the shipment lies upon the carrier.
Kindly note that delivery times can be slightly longer due to a large amount of orders.
Please note that our return policy states that all items must be returned within 14 days of the delivery date. As soon as we have received the returned item we will inform you by email. Returns that are not approved by the stated conditions will be re-shipped to you and all fees in connection will be charged to your account. For international refunds please mark clearly on your return invoice and outer packaging "Returned items - No commercial value". Without this any taxes incurred will be your responsibility to pay to your shipper.
All items are quality controlled and checked for any faults before they are shipped. Should you receive an item that is not in perfect condition please contact us immediately. Please note that wear and tear in the course of normal use is not considered a fault. Neinties jewelry is delicate in nature and should be handled with care.